Refund Policy

 

Welcome to Domunera(Hereinafter Referred To As "We") online store. This refund policy is designed to clearly explain the circumstances under which refunds may be issued, how refunds are processed, and what you can expect during the refund handling period. This policy applies to all purchases completed through our online store.

1. Refund Eligibility

Refunds may be provided in situations where an order has been successfully cancelled, a return has been approved, or where a confirmed issue has occurred during order fulfillment. Each refund request is reviewed based on the actual order status and relevant supporting information.

2. How To Request A Refund

To request a refund, please contact us using the email address or phone number listed below and provide the following details.

• Your order number.
• Payment confirmation or proof of payment.
• A brief explanation of the refund reason.

Our customer service team will review your request promptly and inform you of the outcome once processing is completed.

3. Refund Processing Method

Approved refunds are issued using the original payment method.

• Refunds are returned to the bank card used at the time of purchase, including Visa or MasterCard.
• No alternative refund methods are offered.

4. Refund Timeframe

After a refund has been approved and processed.

• Refunds are generally credited within 1 to 5 business days.
• The exact timing depends on the processing efficiency of your card issuing institution.

If a refund has not been received after this period, please contact us so we can assist with further verification.

5. Partial Refunds

In cases where only part of an order qualifies for a refund, the refunded amount will correspond to the approved portion only. Any applicable details will be communicated during the review process.

6. Additional Notes

Refund decisions are based on order records and verification results. We recommend retaining all order related communications and payment records until the refund process is completed.

Contact Us

Contact address: 309 East Martintown Road, Apartment H4, North Augusta, SC 29841-4079, United States
Customer service phone: +1 (845) 699-9878
Customer service email: team@domunera.com
Online hours: Monday to Friday, 9:00 to 12:30 and 14:00 to 18:00(Australia/Sydney, AEST/AEDT)